Phone: +372 664 2200
Mon, Wed - Fri 06:00 - 19:00
Tue, Sun 08:00 - 19:00
Sat 12:00 -18:30
During Nordica Call Centre is closed
your calls will be
transferred to LOT
Information about ticket rules and different ticket types.
Passengers with special needs (pregnancy, elderly passengers etc)
Our aim is to meet all your needs, so we have brought together important information and useful advice for disabled passengers/passengers with reduced mobility and pregnant women.
Travelling with kids
We will do our maximum that travelling with kids would be a pleasant travel experience for the whole family. Before starting your journey, we recommend to read our tips and advice on travelling with children.
To travel by air you need a valid airline ticket and identification card or passpord. In some cases you need also a visa. More information about the needed documents and requirements can be found here.
Information about check-in possibilities at different Nordica departure airports can be found here.
We have gathered together important information about baggage. Questions like how much baggage can be taken into cabin and what to do when your baggage is lost will be answered.
Travelling with pets
We will be happy to accept your pets aboard our aircraft. Before the flight, please read the conditions of carriage. This will help us make the flight pleasant and safe for you and them.
Collect points on all Nordica and LOT Polish Airlines´ flights and use them in the EuroBonus and Miles & More programmes.
Nordica upholds the idea that one of the best ways to broaden a young person’s mind is to travel and so we want to do our best to promote adventures.
Delays and cancellations
Delays and flight cancellations can occur for a variety of reasons. Find out what the most frequent reasons are, what your rights are in such situations, and how to maintain your composure.
All the previous press releases by Nordica can be revisited here.