Passengers with special needs

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Plan ahead

So that we can provide you with the necessary assistance on your journey to your chosen destination, please let us know how we can help you. We will make every effort to ensure that your journey is safe, comfortable and enjoyable.

It is important to book your ticket in advance and let us know what assistance you require. You can find our Customer Center contacts here.

Useful information

Personal assistance

Travelling when pregnant 

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  • Be sure to visit your doctor in good time so that he or she can prescribe any necessary quantities of medicines that you will require during travel;
  • if you are pregnant, it is advisable to keep your pregnancy record card or booklet with you, along with your valid travel documents. See also: tips for travelling when pregnant;
  • if you are travelling with a wheelchair, check the rules for flying with a wheelchair and make sure you have the necessary spare parts;
  • check the cases in which you need an accompanying person aboard the aircraft and when you can travel alone;
  • on the day of travel, make sure you get to the airport sufficiently early so that the staff can take care of you without unnecessary hurry;
  • make sure there is enough time between individual flights. We recommend at least one hour. If less time is available, inform the cabin crew in advance, so that they can help you;
  • every airport in the European Union has specially trained teams at designated points ready to help you with airport procedures.


Travelling when pregnant

It is safe to fly during pregnancy

Provided of course that the future mother is in good health and enjoying an uncomplicated pregnancy. Before flying it is advisable to visit your gynecologists, who will be able to answer all your questions and clear up any doubts.

The key cut-off date is the 36th week of pregnancy

Up to the 32th week (Inc.) of pregnancy you can travel without any special certificates, although it is still a good idea to consult your doctor.

From the the 33th week of pregnancy, you need a doctor's certificate in order to travel by plane. The certificate, which must be issued no more than ten days before the date of travel, confirms that travelling will not harm your pregnancy.

Make sure that flying during pregnancy is safe and comfortable for both of you

If you are able to plan in advance, the best time to fly is in the middle of pregnancy, roughlybetween the 14th and 28th weeks, which is also when you are feeling best. If you are going abroad for a longer period, don't forget to calculate what stage of pregnancy you will be at on your return and make sure you have a doctor's certificate if necessary.

Air travel is not suitable for mothers and newborn babies in the first seven daysafter birth.
It is advisable to keep your
 pregnancy record card or booklet with you, along with your valid travel documents, since this contains all necessary information about your pregnancy.

Rules about flying during pregnancy can differ from airline to airline, so be sure to check carefully when booking flights. Choosing the right seat. Aisle seats offer you the most comfort and the shortest route to the toilet facilities.

For greater comfort, fasten your seatbelt under your belly. We recommend a suitable amount of movement during the flight (for example moving the feet in a circular pattern while seated). Should you experience difficulties of any kind, call the cabin crew without delay. Drink more water than usual because of the dry air in the cabin.

If you are pregnant and travelling with another child, don't forget to read our tips on preparing children for a flight.


Personal assistance

When is an accompanying person necessary?

A decision on the accompanying person will be made by the carrier on receiving the passenger's completed declaration. The passenger will be notified of the decision in writing.

Never claim to be self-sufficient if you are not, since this could cause you and us serious problems because we will not be able to meet your basic needs. If you would like to travel alone but are unsure whether you count as self-sufficient, please consult the following guidelines:

  • you must not be reliant on supplementary oxygen;
  • you must be capable of feeding yourself;
  • you must be capable of moving from a passenger seat to an on-board wheelchair, if such a wheelchair is available;
  • you must be able to communicate with cabin crew and understand their advice and instructions;
  • you must be able to use the toilet facilities unaided;
  • you must be capable of administering your own medicines and medical procedures.

The accompanying person must be

  • at least 16 years old;
  • familiar with the passenger's health status;
  • capable of providing first aid;
  • physically capable of helping the passenger in the event of evacuation or forced landing;
  • physically capable of accompanying the passenger to the toilet and assisting him/her there;
  • able to assist the passenger in all situations;
  • familiar with emergency procedures.