Check what documents you need
As a passenger, you yourself are responsible for complying with the laws, regulations and travel conditions of the countries you travel through on your way to your final destination.
When planning your journey, always check the expiry date of your identity card or passport and whether you need a visa.
A national ID card is sufficient for European Union citizens travelling to EU member states and certain other countries.
Passport and visa
A passport is required for entry to Ukraine. Don’t forget that your passport should be valid for at least a further six months from the date of entry! To fly to Russia, you also need a visa (unless travelling on a diplomatic passport).
At check-in you need a passport or identity card and a printed electronic ticket.
The electronic ticket or e-ticket (officially known as an Electronic Ticket Passenger Itinerary Receipt) has replaced the old paper ticket. It is available on all our flights. You can buy your e-ticket at our sales offices in Estonia and abroad, from authorised travel agents and on our website.
It is also possible to check in without a printed e-ticket but we recommend that you have your ticket with you throughout your journey. A printed e-ticket makes it easier to resolve any complications at check-in, when changing a booking, and so on.
You receive your electronic ticket after booking and paying for your flight.
After booking and paying for your flight, a booking confirmation and itinerary will be sent to your e-mail address along with an e-ticket containing the passenger's surname and forename(s), the number of the e-ticket, the booking number/code, the flight number, the date, the departure and arrival airports, the departure and return dates, the price, and a Warsaw Convention notice.
Our website also allows you to book flights with our partner airlines and in some cases an e-ticket is not available for part of the journey. In this case you will receive a conventional paper ticket for the entire journey – this will either be sent to you by post or you can pick it up at the airport before your flight (on presentation of the computer printout of the booking confirmation/payment confirmation received by e-mail).
Late or lost ticket?
If after booking and paying for your flight you do not receive an automatic booking confirmation e-mail or have not received your ticket by the day before departure, contact our Ticketing Office via firstname.lastname@example.org or phone via +372 664 2200.
In the event of a ticket not being picked up at Nordica / LOT offices or the airport, a refund will be processed according to procedure. Depending on the conditions of carriage, of which you were informed when booking and purchasing your ticket, you may not be eligible for a refund.
If you need to cancel your journey, contact our call centre at +372 664 2200.