A separate form with personal bank account details must be filled out for each person aged 18 and older. Children under the age of 18 can be added to the form of one parent with a copy of the child's birth certificate. To receive compensation to another person's bank account, please submit a digital power of attorney.



Dear customer of Nordica

Thank You for contacting us! We do our best to provide the best possible flight experience and pleasant service for you. We look forward to receiving your feedback and suggestions so that we can improve our service quality.

To submit an application for reimbursement or compensation, please fill in all the fields so that we can quickly find a solution to your situation. When seeking reimbursment for occured costs,please attach the necessary receipts or other documents.

We will try to resolve your complaint as quickly as possible, but due to the increased number of inquiries, it takes longer than usual to answer to your inquiry

If you have already lodged a complaint with us but have not received a response, we ask you not to send us notifications or make a new complaint in the interests of speeding up the process.

Passenger's personal data

Contact address

Are you a Miles & More member?


Your flight

Baggage details

Bank details