10:47 Information for passengers travelling between March 15 and March 28 2020

If you have tickets for flights that were cancelled due to International air traffic suspension between March 15 and March 28, 2020 and it was purchased before March 13, 2020, you have several options:


  • Postpone your trips within 3 weeks period after March 28 at no extra cost for new travel dates between March 28 and April 19, 2020.To postpone your trips for later dates than April 19, 2020 you can choose dates from April 20, 2020 to May 31, 2020 or October 17, 2020 to December 13, 2020. This should be done before flight departure date and booking class should remain as in the original ticket. Flight can only be rebooked to another flight operated by LOT Polish Airlines and cannot be rebooked to code-share flights operated by other airlines.
  • Get a refund in form of a voucher. Voucher is not refundable. It can be exchanged for a ticket in Nordica Customer Service or in one of LOT offices (LOT Contact Center, Airport ticket offices, LOT ticket offices)
  • Get a full refund for your tickets. If the ticket is refunded before the planned departure date – it will be refunded in full. If refund is requested after the planned flight date – only unused flight coupons will be refunded.

To change your bookings and for more information please contact Nordica Customer Service or LOT Contact Center

Due to increased number of calls, we might not be able to answer all of them right now. We are sorry for the inconvenience!