If your baggage did not arrive at your destination, contact the baggage service (or Lost & Found) immediately to begin the process of locating your baggage. Please retain all of the documents related to your delayed baggage case until you have been reunited with your baggage.
Baggage that does not arrive at the same time as you is initially considered delayed. In a majority of cases, we will locate your baggage within 36-48 hours in one of the airports along your itinerary.
In the case of delayed baggage, the carrier is not responsible for losses caused by non-arrival of essential belongings (work-related materials, documents, electronics, keys etc).
To find your baggage, the information on your missing baggage is entered into the world’s largest international baggage search system, WorldTracer.