Here you can find all the information regarding the data processing principles of Nordic Aviation Group (Nordica). The objective of Nordica is to be a reliable partner that will respect your rights in the processing of personal data, and lead the way for the others on the market.
1.1 Data Subject is a natural person about whom Nordica has got information or data enabling to identify the natural person. Data Subjects are, for example, the Clients, Visitors and cooperation partners, as well as the employees who are natural persons and whose personal data are held by Nordica.
1.3 Personal Data is any information concerning an identified or identifiable natural person.
1.4 Personal Data Processing is any operation or set of operations which is performed on the Personal Data of a Data Subject, such as collection, recording, organisation, structuring, storage, alteration and disclosure, enabling an access to, retrieval, consultation, use, transmission, cross-checks, alignment or combination, restriction, erasure or destruction of Personal Data, irrespective of the manner of performing these operations or the means exploited.
1.5 Client is any natural or legal person that uses or has expressed a desire to use the Services of Nordica.
1.6 Agreement is the Service Agreement or any other agreement entered into between Nordica and the Client.
1.7 General Terms and Conditions set forth the general terms and conditions applied to the entry into an Agreement with Nordica.
1.8 Website means the websites of Nordica, the list whereof is available here.
1.9 Visitor is any person using the Website of Nordica
1.10 Child is a person who is under 13 years of age in the context of Personal Data Processing upon provision of information society services in the Republic of Estonia.
1.11 Services are any services and products offered by Nordica, including the information society services in that Nordica offers.
1.12 Cookies are the data files sometimes recorded in the device of a Visitor of the Website.
1.13 Data Protection Officer of Nordica is the person who monitors the implementation of the Personal Data Processing principles at Nordica and who can be contacted by the Data Subject in case of a complaint.
1.14 Sales Channels are the means used by Nordica for communicating with a Data Subject, devices created for selling the goods and providing the services, including e-mail, telephone, public and social media, various chat lines, individualised and interactive advertisements and other tools on the Websites and elsewhere.
2. GENERAL PROVISIONS
2.1 Nordica is the legal person (public limited company) Nordic Aviation Group, registry code 12927848, registered address Lennujaama tee 13, Tallinn 11101.
2.2 Nordica may process Personal Data as:
(1) a controller, while determining the purposes and means of processing;
(2) a processor in accordance with the instructions from the controller; and
(3) a recipient to the extent to whom the Personal Data are transferred.
The list of the processors of Nordica and other data are available for examination (see section 13: Important Documents, Guidelines and Procedures).
Here you find the principles that are always followed by Nordica while Processing your Personal Data.
3.1 Nordica shall always take into account the interests, rights and freedoms of Data Subjects.
3.2 The objective of Nordica is to Process Personal Data responsibly, based on the best practice, with the aim of always being prepared to demonstrate the conformity of Personal Data Processing to the established purposes.
3.3 All the processes, guidelines, operations and activities of Nordica that are related to Personal Data Processing are based on the following principles:
(1) Lawfulness. There is always a legal basis for the Processing of Personal Data, i.e. consent;
(2) Fairness. Personal Data Processing shall be fair, while providing a Data Subject with sufficient information and communication on how the Personal Data are Processed, for example via the register of processing operations (see section 13: Important Documents, Guidelines and Procedures);
(3) Transparency. Personal Data Processing shall be transparent for the Data Subject, including via the User Account created for the very same purpose, and via the register of processing operations which explains in a plain language why, how and when the Personal Data are processed (see section 13: Important Documents, Guidelines and Procedures);
(4) Purposefulness. Personal Data shall be collected for legitimate purposes that have been established precisely and clearly, and shall not later be processed in any manner which is in conflict with these purposes. A Data Subject will always be able to examine the established purpose of Processing for a specific purpose in the register of processing operations (see section 13: Important Documents, Guidelines and Procedures);
(5) Minimisation. Personal Data shall be adequate, relevant and limited to what is necessary for the purpose of Processing the given Personal Data. Nordica shall be guided by the principle of minimum Processing in Personal Data Processing, and as soon as the Personal Data are no longer necessary or are no longer needed for the purposes for which they were collected, the Personal Data shall be deleted;
(6) Accuracy. Personal Data shall be correct and shall be updated as necessary, and all reasonable measures shall be taken to ensure that Personal Data which are incorrect in the light of the purpose of Personal Data Processing shall be deleted or corrected without delay after being notified of incorrectness;
(7) Limit of storage. Personal Data shall be stored in the format enabling the identification of Data Subjects only as long as it is necessary to achieve the purpose for which the Personal Data are processed. It means that in case Nordica wishes to store the Personal Data for a longer period of time than necessary for the purpose of collecting the data, Nordica shall anonymise the data in such manner that the Data Subject shall no longer be identifiable. Nordica shall store the data that have been received by Nordica via a client relationship or any other similar relationship, in accordance with the best practice, and the data processed on the basis of consent generally for as long as the consent is withdrawn. The storage periods regarding different purposes of Processing are set out in the register of processing operations (see section 13: Important Documents, Guidelines and Procedures);
(8) Reliability and confidentiality. Personal Data Processing shall be carried out in the manner ensuring the adequate security of Personal Data, including their protection against unauthorised or unlawful Processing and against accidental loss, destruction or damage, by taking reasonable technical or organisational measures. Nordica has internal guidelines, rules for the employees, and separate agreements with every processor, stipulating the best practices, on-going risk assessment and adequate technical and organisational measures for Personal Data Processing;
(9) Data protection by design and by default. Nordica shall ensure that all the systems used shall meet the required technical criteria. The suitable data protection measures have been planned upon the renewal or design of every information or data system (e.g. the information systems and business processes are constructed using pseudonymisation and encryption).
3.4 Upon Personal Data Processing Nordica shall act with the purpose of always being capable of evidencing the conformity to the aforesaid principles and additional information regarding the conformity to these principles can also be requested from the Data Protection Officer.
Here you find information on how we collect Personal Data.
4. COMPOSITION OF PERSONAL DATA
4.1 You will find a detailed list of the Personal Data Processed by Nordica in the register of processing operations of Nordica (see section 13: Important Documents, Guidelines and Procedures).
4.2 Nordica collects, inter alia, the following types of Personal Data:
(1) the Personal Data disclosed to Nordica by the Data Subject (e.g., entering data necessary for the purchase of a ticket on the Web site);
(2) the Personal Data generated as a result of the day-to-day communication between the Data Subject and Nordica (e.g. correspondence);
(3) the Personal Data manifestly made public by the Data Subject (e.g. in social media);
(4) the Personal Data generated upon consumption of Services (e.g. in the use of possible e-services of Nordica);
(5) the Personal Data generated as a result of visiting and using the Website (e.g. the time spent on the Website);
(6) the Personal Data received from third persons (e.g. traveller’s information);
(7) the Personal Data created and combined by Nordica (electronic correspondence or order history in the context of a client relationship).
Here you find out for which purposes and under which bases we can Process your Personal Data.
5. COMPOSITION, PURPOSES AND BASES FOR PROCESSING OF PERSONAL DATA
5.1 You will find detailed information and list of the Personal Data Processed by Nordica, as well as of the manners, purposes and means of Processing in the register of processing operations of Nordica (see section 13: Important Documents, Guidelines and Procedures).
5.2 Nordica shall Process Personal Data only on the basis of consent or on a legal basis. Legal bases for Processing of Personal Data include but are not limited to legitimate interests or an Agreement between the Data Subject and Nordica.
5.3 Nordica shall Process Personal Data on the basis of consent precisely within the limits, to the extent and for the purposes determined by the Data Subject. As for consents, Nordica shall follow the principle that every consent shall be clearly distinguishable from other matters, in an intelligible and easily accessible form, using clear and plain language. Consent may be given in writing or by electronic means or as an oral statement. A Data Subject shall give the consent freely, specifically, informedly and unambiguously, for example by ticking a box on the Website.
5.4 Upon entry into and performance of an Agreement, Personal Data Processing may be additionally provided for in the specific Agreement, but Nordica may Process Personal Data for the following Purposes:
(1) in order to take steps at the request of the Data Subject prior to entering into the Agreement;
(2) to identify the Client to the extent required by due diligence;
(3) to perform the obligations to the Client regarding the provision of its Services;
(4) to communicate with the Client;
(5) to ensure the performance of the payment obligation of the Client;
(6) to submit, realise and defend claims.
5.5 For the entry into an employment agreement, the Processing of the Personal Data of a job applicant by Nordica based on the entry into the agreement and legitimate interest shall include:
(1) Processing of the data submitted by the job applicant to Nordica for the purpose of entering into an employment agreement;
(2) Processing of the Personal Data received from the person indicated as the referee by the job applicant;
(3) Processing of the Personal Data collected from state databases and registers and public (social) media.
In case a job applicant is not selected, Nordica shall store the Personal Data collected for the entry into an employment contract for two years in order to make a job offer to the job applicant in case a suitable position becomes vacant. When two years have passed after the submission of a job application, the Personal Data of the job applicant who was not selected shall be deleted.
5.6 Legitimate interest means the interest of Nordica in the management and direction of its business in order to be able to offer the best possible Services on the market. Nordica shall Process Personal Data on a legal basis only after careful consideration in order to ascertain the legitimate interest of Nordica, based on which the Personal Data Processing is necessary and is in compliance with the interests and rights of a Data Subject (after carrying out the so-called three-step test). In particular, Personal Data Processing may take place on the basis of a legitimate interest for the following purposes:
(1) for ensuring a trust-based relationship with a client, for example Personal Data Processing that is strictly necessary to determine the ultimate beneficiaries or to prevent fraud;
(2) for the administration and analysing the client base to improve the availability, selection and quality of Services and products, and to make the best and more personalised offers to the Client upon the Client’s consent;
(3) for the identifiers and Personal Data collected upon the use of websites, mobile applications and other Services. Nordica shall use the collected data for web analysis or for the analysis of mobile and information society services, for ensuring and improving the functioning, for statistical purposes and for analysing the behaviour and using experience of Visitors and for providing better and more personalised Services;
(4) for the organisation of campaigns, including organisation of personalised and targeted campaigns, carrying out Client and Visitor satisfaction surveys, and measuring the effectiveness of the performed marketing activities;
(5) for analysing the behaviour of the Clients and Visitors in different Sales Channels and on Websites;
(6) for monitoring of the service. Nordica may record the messages and instructions given in its premises as well as by means of communication (e-mail, telephone, etc.), as well as information and other operations carried out by Nordica, and shall use those recordings as needed to evidence instructions or other operations;
(7) for network, information and cyber security considerations, for example for fighting against piracy and for ensuring the security of the Websites, as well as for the measures taken for making and storing backup copies;
(8) for corporate purposes, in particular for the financial management and for transferring Personal Data within the group for internal administrative purposes, including the Processing of the Clients’ or employees’ Personal Data;
(9) for the establishment, exercise or defence of legal claims.
5.7 For performing a legal obligation, Nordica shall Process Personal Data to perform the obligations set forth by law or to exercise the uses permitted by law. Legal obligations derive, for example, from adhering to the rules of payment processing and prevention of money laundering.
5.8 In case Personal Data Processing is carried out for a new purpose, different from those for which the Personal Data were originally collected, or is not based on the consent given by the Data Subject, Nordica shall carefully assess the permissibility of such new Processing. The respective new purposes of Processing will always be public in the register of processing operations (see section 13: Important Documents, Guidelines and Procedures). In order to determine whether the Processing for the new purpose is in compliance with the purpose for which the Personal Data were originally collected, Nordica shall take into consideration, inter alia, the following:
(1) any link between the purposes for which the Personal Data were collected and the intended further purposes Processing;
(2) the context of collecting the Personal Data, in particular regarding the relationship between the Data Subject and Nordica;
(3) the nature of the Personal Data, in particular whether any special categories of Personal Data, or Personal Data related to criminal convictions and offences are processed;
(4) possible consequences of the intended further processing for the Data Subjects;
(5) existence of appropriate protection measures which may consist in, for example, encryption and pseudonymisation.
Here you find information on when we may transfer your Personal Data to our cooperation partners.
6. DISCLOSURE AND/OR TRANSFER OF CLIENT DATA TO THIRD PERSONS
6.1 Nordica publishes and / or transmits Personal Data to third persons in accordance with statutory obligations coming from law (in particular transfer of flight information)
6.2 Nordica cooperates with persons, to whom Nordica may transfer data regarding the Data Subjects, including their Personal Data, in the context and for the purposes of co-operation.
6.3 Such third persons may be the persons within the same group with Nordica, its advertising and marketing partners, companies carrying out client satisfaction surveys, debt collection agencies, credit registers, IT partners, persons, authorities and organisations intermediating or providing (electronic) mail services, provided that:
(1) the respective purpose and the Processing are lawful;
(2) the Personal Data Processing is carried out in accordance with the guidelines of Nordica and on the basis of a valid agreement;
(3) the data regarding the respective processors are disclosed to the Data Subjects (see section 13: Important Documents, Guidelines and Procedures).
6.4 Nordica shall transfer Personal Data to outside the European Union only if :
(1) The Commission of the European Union has decided that there is adequate protection in that country;
(2) Nordica has taken protection measures (e.g. binding internal rules of the group or standard data protection clauses);
(3) the data subject has given explicit consent for the transmission after Nordica informed him/her of the potential risks associated with such transmission resulting from the lack of a protection adequacy decision and the relevant protection measures;
(4) if the transmission is necessary for the performance of an agreement between the Data Subject and the processor or the implementation of pre-contractual measures taken at the request of the Data Subject;
(5) if the transmission is necessary in order to conclude an agreement or to perform the contract between the controller and another natural or legal person in the interest of the Data Subject;
(6) transmission is necessary for compelling reasons of public interest; to prepare, present or protect legal claims; to protect the essential interests of the data subject or other persons if the Data Subject is physically or legally incapable of giving consent;
(7) The transfer is made from a register which, under Union or national law, is intended to inform the public and is open to inspection either to the general public or to anyone who can demonstrate a legitimate interest, but only to the extent that, as in the case in point, the conditions for access, which are in the Union or by national law;
(8) the transfer is not repeated, it concerns only a limited number of Data Subjects; it is necessary for protecting the legitimate interests of Nordica which are not overridden by the interests, rights or freedoms of the Data Subject, and if all the circumstances related to the transfer have been assessed and suitable protection measures have been established to protect the Personal Data, or if there is some other legal basis therefor. Nordica shall inform the Data Protection Inspectorate of the transfer based on a legitimate interest.
Here you find a description of how we will protect your Personal Data and where you can find information on the storage periods of Personal Data.
7. SECURITY OF PERSONAL DATA PROCESSING
7.1 Nordica shall store the Personal Data strictly only for the minimum period required. Further information on the storage periods of Personal Data can be found in the register of processing operations of Nordica (see section 13: Important Documents, Guidelines and Procedures). The Personal Data with an expired storage period shall be destructed using the best practice and in accordance with the procedure established for this purpose by Nordica.
7.2 Nordica has established guidelines and procedural rules for ensuring the security of Personal Data by both organisational and technical measures (see section 13: Important Documents, Guidelines and Procedures). Further information on the security measures taken by Nordica can be obtained also from the Data Protection Officer of Nordica.
7.3 In case of an incident related to Personal Data, Nordica shall take all necessary measures to mitigate the consequences and hedge any relevant risks in the future. Inter alia, Nordica shall register all the incidents and shall inform the Data Protection Inspectorate and the Data Subject directly (e.g. by email) or in public (e.g. via the news) in prescribed cases.
Nordica does not collect Children's Personal Data from Children. Access to Nordica's Services are provided to Children only with the consent of the parent or guardian.
8. PROCESSING OF THE PERSONAL DATA OF CHILDREN
8.1 Nordica’s Services are provided to Children's only with the consent of the parent or guardian. You can find out about the Services available to children here: Traveling with children.
8.2 Nordica does not collect Children's Personal Data from Children. When we process the Children's Personal Data, we will do it in accordance with the wishes of the parent or guardian or from the obligation arising from law.
Your Personal Data belongs to you, and here you find information on the rights you have in protecting your Personal Data.
9. RIGHTS OF DATA SUBJECTS
9.1 Rights related to consent:
(1) A Data Subject will always be entitled to inform Nordica about his or her wish to withdraw the consent for the Personal Data Processing.
(2) The consent given to Nordica can be changed and cancelled by contacting Nordica Customer Service by e-mail email@example.com.
9.2 A Data Subject has also the following rights upon Personal Data Processing:
(1) Right to receive information i.e. the right of a Data Subject to receive information regarding the Personal Data collected about him or her. A Data Subject will be able to receive information, inter alia, from the register of processing operations of Nordica and from the User Account (see section 13: Important Documents, Guidelines and Procedures), where also additional information regarding the exercising of one’s information rights can be found.
(2) Right of access to data which, inter alia, includes the right of a Data Subject to a copy of the Processed Personal Data.
(3) Right to rectification of inaccurate Personal Data. A Data Subject will be able, inter alia, to correct inaccurate data by contacting Nordica at firstname.lastname@example.org (see section 13: Important Documents, Guidelines and Procedures).
(4) Right to erasure of data i.e. in certain cases a Data Subject will be entitled to demand the deletion of Personal Data, for example if the Processing is carried out only on the basis of a consent.
(5) Right to demand restriction of Personal Data Processing. This right is created, inter alia, in case the Personal Data Processing is not permitted under law or if the Data Subject challenges the accuracy of the Personal Data. A Data Subject will be entitled to demand the restriction of the Personal Data Processing for a period enabling the processor to check the accuracy of the Personal Data or if the Personal Data Processing is unlawful but the Data Subject does not request the deletion of the Personal Data.
(6) Right to data portability i.e. a Data Subject shall have, in certain cases, the right to receive the Personal Data in a machine-readable format, and to take these data along or transfer them to another controller.
(7) Rights related to automated Processing mean, inter alia, that a Data Subject will have the right to object, on grounds relating to his or her particular situation, at any time to Processing of Personal Data concerning him or her, based on automated decision-making. For the avoidance of doubt – Nordica may Process Personal Data for automated decision-making promoting its business (i.e. for segmentation of Visitors in marketing context, and for sending them personalised messages, in the context of commencement of an employment relationship, and in order to ensure that our employees shall adhere to our internal security regulations). Automated Processing may include also data collected from public sources. You have the right to avoid any decisions based on automated Personal Data Processing if they can be classified as profiling;
(8) Right to the assessment of a supervisory authority on whether the Processing of the Personal Data of the Data Subject is lawful;
(9) Compensation for damage, if the Personal Data Processing has caused damage to the Data Subject.
9.3 If the request involves the need to identify the Data Subject, the availability of sufficient data for Nordic is the prerequisite for completing the application. The Nordica Data Submission Application Form can be used to simplify the application.
Here you find information on how to receive explanations or how and to where a complaint should be filed.
10. EXERCISING OF RIGHTS AND FILING OF COMPLAINTS
10.1 Exercising of rights:
A Data Subject will be entitled to address Nordica or the Data Protection Officer of Nordica using the contact details set out in section 14.
10.2 Filing of complaints:
(1) A Data Subject will be entitled to address a complaint to Nordica and the Data Protection Officer of Nordica, to the Data Protection Inspectorate or to a court if the Data Subject is of the opinion that his or her rights have been infringed in Personal Data Processing.
(2) The contact details of the Data Protection Inspectorate are available on the website of the Data Protection Inspectorate: http://www.aki.ee/.
Here you find information on the types of Cookies or other technologies we use and how you can control the use of such technologies.
11. COOKIES AND OTHER WEB TECHNOLOGIES
11.1 Nordica may collect data regarding the Visitors of the Websites and other information society services by using Cookies for this purpose (i.e. small pieces of information stored by the Visitor’s browser on the hard disk of the computer of any other device of the Visitor) or other similar technologies (e.g. IP address, equipment information, location information) and process these data.
11.2 Nordica uses the collected data to enable the provision of the Service in accordance with the habits of a Visitor or Client; to ensure the best Service quality; to inform the Visitor and Client about the contents and give recommendations; to update advertisements and make marketing efforts more efficient; and to facilitate logging in and protection of data. The collected data shall also be used for counting the Visitors and recording their using habits.
11.3 Nordica uses session Cookies, persistent Cookies and advertising Cookies. A session Cookie is deleted automatically after every visit; persistent Cookies shall remain upon repeated use of the Website, and advertising Cookies and third party Cookies are used by the Websites of the partners of Nordica which are connected with the Website of Nordica. Nordica does not control the generation of those Cookies, therefore information on these Cookies can be obtained from third persons. Further information on Cookies is available in the explanatory materials (see section 13: Important Documents, Guidelines and Procedures).
11.5 Most of the web browsers allow Cookies. Without fully allowing Cookies, the functions of the Website are not available to a Visitor. The allowing or prohibiting Cookies and other similar technologies shall be under the control of a Visitor via the settings of the Visitor’s own web browser, settings of the information society service and platforms for making such privacy more efficient (see section 13: Important Documents, Guidelines and Procedures).
We have different products. Here you find adequate information on specific products, of which Personal Data Processing constitutes a significant part.
12. SPECIAL PROVISIONS FOR NORDICA’S PRODUCTS
12.1 Nordica offers a variety of services in addition to air travel in cooperation with several cooperation partners.
12.2 Nordica uses only trusted co-operation partners to provide the Services, who can ensure adequate protection of Personal Data, and information about the co-operation partners can be found on processing registry (see Section 13: Essential documents, guidelines, procedures).
Here we set out all the documents, procedures and registers, through which you will be able to exercise your rights in the best way, and know how we store and Process your Personal Data.
13. IMPORTANT DOCUMENTS, GUIDELINES AND PROCEDURES
(1) Register of processing operations which sets out the purposes and manners of Personal Data Processing, types and categories of the Personal Data being Processed, and the respective bases for Processing;
(2) Policy of the organisational and technical measures taken by Nordica which sets out various measures taken by Nordica to always maintain the confidentiality and security of Personal Data;
(3) All About Cookies : Descriptions of cookies and other web technologies used by Nordica;
(4) Your Online Choices; About Ads; Network Advertising: the platform of controlling and monitoring of cookies and other web technologies, where Data Subjects themselves can change and control how their Personal Data are used and collected.
Here you find our contact details.
14. CONTACT DETAILS AND INFORMATION
14.1 The contact details of Nordica that are important for a Data Subject:
(1) Regarding Personal Data issues, Nordica can be contacted by e-mail email@example.com.
(2) The Data Protection Officer of Nordica is Kristina Randveer who can be contacted by e-mail firstname.lastname@example.org.
15. OTHER TERMS AND CONDITIONS
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