LOT POLISH AIRLINES PROCEDURE

FOR DEALING WITH LOT POLISH AIRLINES TICKETS (080)

ISSUED ON/BEFORE 01JUL19 ON LO8000-8999 FLIGHTS FOR PERIOD 27OCT19-31MAR20

MANDATORY INFORMATION IN THE PNR AND TICKET:

IT IS MANDATORY TO INSERT INFORMATION ABOUT FREE OF CHARGE INVOLUNTARY REBOOKING/REROUTING OR REFUND DUE TO CANCELLED FLIGHTS LO8000-8999 AND RESPECTIVELY IN THE PNR (OSI/SI ELEMENT) AND THE PASSENGER TICKET (ENDORSEMENT/RESTRICTIONS BOX):

INVOLUNTARY REFUND DUE TO CANCELLED LO FLIGHT

OR

INVOLUNTARY REROUTING DUE TO CANCELLED LO FLIGHT

1. INVOLUNTARY REROUTING ON LO FLIGHTS:

A) PERMITED INVOLUNTARY REROUTING ON LO OPERATING FLIGHTS VIA WAW, +/- 3 DAYS TO DEPARTURE.

WHEN ORIGINAL CLASS IS NOT AVAILABLE, PLEASE SEND PNR TO DEDICATED Q (WAWLO0201/Q33C0) OR CONTACT HRWC@LOT.PL

2. INVOLUNTARY REROUTING ON PARTNER FLIGHTS:

A)  PERMITED INVOLUNTARY REROUTING FROM TLL-MUC-TLL, TLL-SPU-TLL ON LH/OS/LX OPERATING FLIGHTS WITHIN SAME DAY OF DEPARTURE IN THE LOWEST AVAILABLE BOOKING CLASS WITHIN SAME COMPARTMENT.

B)  PERMITED INVOLUNTARY REROUTING FROM TLL-CPH-TLL, TLL-TRD-TLL ON SK OPERATING FLIGHTSWITHIN SAME DAY OF DEPARTURE IN THE LOWEST AVAILABLE BOOKING CLASS WITHIN SAME COMPARTMENT.

3. INVOLUNTARY REFUND

A) BEFORE DEPARTURE (FULLY UNUSED TICKET) - FULL INVOLUNTARY REFUND.

B) AFTER DEPARTURE (PARTIALLY USED TICKET) – INVOLUNTARY REFUND FOR UNUSED FLIGHT COUPONS ONLY.

 

ANY OF THE CODE-SHARE FLIGHTS EXCLUDING MENTIONED IN 2.POINT ARE NOT PERMITED!