General Terms and Conditions
This online environment is the property of AS Nordic Aviation Group (hereinafter Nordica)
The information and materials available through Nordica’s online environment are fully copyrighted and the property of Nordica.
The information and materials contained on these webpages cannot be copied, reproduced, quoted, sold or otherwise commercially used in any way without the written consent of the representative of the owner. If you want to use any materials published in Nordica’s online environment, please call +372 66 42200.
Information available in Nordica’s online environment has been published on the presumption that said information was correct at the date of publication. Nordica will do its utmost to ensure that any published information is updated continuously, but is not responsible for the possible consequences of using that information. Additionally, Nordica is not responsible for user comments published under different topics. At the same time, the owner retains the right to delete any comments that contravene best practices and contain offensive, vulgar or racist language and expressions or direct marketing.
Use of customer data
We require certain information from our customers in order to make bookings. Nordica collects data submitted by our customers along with information we receive as a result of customers’ activities when using our services as well through visits to our websites and other websites via links on our website. We also collect information on performed transactions, including data about cards used for making payments.
We may collect additional information if you take part in our campaigns or competitions or send us feedback with additional information.
We use the information we receive to customise our service and make it more personal. We use our customer’s contact data to contact them. We may send our customers updates and special offers about Nordica’s products and services or about the products of other companies that have been carefully selected that we believe may be of interest to the customer. We may contact our customers via post, e-mail, phone, SMS or fax to send updates or offers. We may send advertisements for other parties in emails confirming bookings (may include information about the flight or other services purchased from our website) if we believe such advertisements may interest the customer.
Customers may remove their contact information from the list for updates and offers.
We would like and expect customers to provide feedback enabling us to improve our service. We may contact our customers via post, e-mail, phone or SMS to ask for their opinions. We would like to point out that situations may occur when we feel the need to contact our customers for administrative or operational reasons, for example, to share information about changes to the flight schedule.
We may use and analyse collected information to administrate, support, improve and develop our activities. Customer data is stored in Nordica’s systems or third party systems of our choosing. We may allow the use of customer data by third parties who act on our behalf or on the basis of the customer’s consent.
Nordica uses monitoring software to maintain an overview of user movements and visits to the website. Our goal is to improve and develop our website and make it better still based on the needs of our users. The software we use does not enable us to save personal data. We retain user data for a reasonable time period or to comply with an obligation imposed by law.
Use of pixels
Nordica uses pixels when sending electronic messages in order to find out who opens the message and how these messages and their content affect the behaviour of our customers. To make messages more interesting, we also use pixels to determine whether customers prefer text messages or HTML formatting. Nordica discloses personal information about payment methods and bookings to companies that issued the credit or debit card used to make the payment. For your convenience, we share links to other sites on our website We would like to point out that these sites may have their own security and privacy policies which we have no control over and for which we take no responsibility.
By using Nordica’s website, you agree to the collection and processing of information in the manner described above. If you have any questions, please contact customer support.